Pathetic!!!

For the life of me I don't understand how this business is still operational. Signed up for a new Fibre package, gave all necessary details and banking details and confirmed with sales rep. Yesterday the R249 was deducted via debit order from my given bank account as supposed to on the 1st as agreed. Today I get a sms stating the same already deducted amount, from another old and closed bank account has failed. Now the game starts to sort out all this nonsense. Tried phoning mweb for about 50min trying to get ahold of anyone... guess what.. nothing. 50min talk time down the tubes. This is pathetic! The so called Mweb app also doesn't show that the funds have already been deducted, but again, it was scheduled for the 1st of every month. Can not query on the app as my profile seems package less. So what now MWEB??????? Your service is ****! Not even a full fledged customer yet, but already you have taken my money and deliver poor service.. sounds fami**** though.