Pathetic display of customer service

I didn't want to rate it at all. I've been struggling for days to get my fibre connection sorted this after being a client for a few years now. I cancelled my fibre plan and just signed up for another cheaper plan on Mweb and oh my hat! What a mission that has proven to be with MWEB staff not been able to assist and fix my issue at all!!!! The last consultant I spoke to was on Saturday by the name of Mevileli or something like that and advised that I will be put through to activations .. yeah yeah.. had I held my breath I'd be dead. I'm still waiting to be connected to activations. This morning I contact them again and guess what not one person has attended to me whilst the dumb bit keeps saying I'll be assisted soon. All they freaking need to do is cancel the initial order placed in the 29 and the payment will be reversed and the order that was correctly captured on Friday be allocated to that but No! That proves to be a freakin mission for MWEB staff. I am a credit controller myself and not a damn does it take this long to resolve a query. I want a team leader to call me! I want my line activated. Period.