1 reviews | Active since Mar 2026
Pathetic
Pathetic doesn’t even begin to describe the service from MWEB.
I’m not someone who normally leaves negative reviews, but the customer support is practically nonexistent. In January our WiFi disconnected twice, and both times I had to sit on the phone for 2–3 hours just to get assistance.
Today, after a power outage, our WiFi stopped working again. I waited 1 hour and 40 minutes to speak to someone, only for them to reboot something on their side that took less than 5 minutes to fix. So customers must sit and wait nearly two hours for something that takes five minutes? That’s ridiculous.
The online chat and on the app, even worse. Completely useless. You never actually get through to someone who can help.
This was the last straw. I’m cancelling and moving to another service provider.
Reading through your experience, it’s clear how frustrating this has been for you. Spending hours trying to reach support, especially when your connection has stopped working after something like a power outage, would leave anyone feeling let down — particularly when the actual fix only takes a few minutes once you finally get through.
Your feedback has been shared with our Customer Journey Team so the experience you’ve described can be reviewed in detail. Situations like this are taken seriously, as they highlight where our support process and response times are not meeting the standard we aim to provide. Feedback like yours helps us identify where improvements are needed so that both you and other customers can have a smoother, more reliable support experience going forward.
We truly value you taking the time to share your experience, even when it hasn’t been a positive one. While we understand why you may be considering cancelling, we do hope you’ll reconsider and allow us the opportunity to improve the experience going forward.
Thank you again for sharing your feedback — it plays an important role in helping us continue to improve our service journey for all our customers. T^
Reading through your experience, it’s clear how frustrating this has been for you. Spending hours trying to reach support, especially when your connection has stopped working after something like a power outage, would leave anyone feeling let down — particularly when the actual fix only takes a few minutes once you finally get through.
Your feedback has been shared with our Customer Journey Team so the experience you’ve described can be reviewed in detail. Situations like this are taken seriously, as they highlight where our support process and response times are not meeting the standard we aim to provide. Feedback like yours helps us identify where improvements are needed so that both you and other customers can have a smoother, more reliable support experience going forward.
We truly value you taking the time to share your experience, even when it hasn’t been a positive one. While we understand why you may be considering cancelling, we do hope you’ll reconsider and allow us the opportunity to improve the experience going forward.
Thank you again for sharing your feedback — it plays an important role in helping us continue to improve our service journey for all our customers. T^