Pathetic customer service from MWEB Telkom Fibre

Trying to get an existing fibre contract with Telkom / MWEB reallocated to a new address & activated is an absolute nightmare. You hold for what seems forever trying to get through to their technical department & any one you speak to in the account queries or other departments cannot help you. I am an existing fibre client who has moved. The new address details have been changed but I am now trying to get the contract activated at the new address. An MWEB Openserve technician who helped me activate the contract at the old address says that a PO needs to be activated on their system in order to be called out to activate the contact at the new address. But no one can help me. All I want is for my contact to be activated at the new address. MWEB Telkom fibre is very quick to get new contracts activated & up & running but the customer service thereafter is pathetic. Very disappointed with their customer service as I have no way to get a hold of anyone to help me.