PATHETIC CUSTOMER SERVICE FROM MWEB

I would give a zero rating if it were possible, unfortunately the system requires that I give at least 1 star. I cannot begin to even describe the levels of disgust at the utterly pathetic service we have received from MWEB!! On the 14th Feb my husband engaged with a sales agent to take up the Fibre 100meg line. The agent did the necessary via telephone & all seemed fine, we were advise that it would take up to 14 days for installation & we could track our progress online. About 3 weeks later my husband was contacted & advised that there is a delay with Linked Africa, who is responsible for installation, & that there is a shortage of stock but we will be sorted very soon. Of course we heard nothing after that call!! My husband had tracked the progress online with no success. We tried on countless occasions to call the customer service number as listed on MWEB's website, only to find that you actually cannot speak to anyone regarding your query, you are simply given a number of useless voice prompts telling you how to track your progress online. Failing to speak to someone who could help, we finally called the new sales dept & spoke to Zanele on the 1st April!!! Zanele advised that the system noted that someone had called us, a mystery call that we had been waiting for & ne er received!! She advised that she had escalated the issues on her system & we would be contacted soon. Again, no further communication from MWEB!! Again, my husband tried the customer service line for days & eventually resorted to new sales again, with the hopes that we could get some help!! Bearing in mind an agreement was reached on 14th Feb!!!! On 5th May we spoke to Veneko in New sales, who, ONCE AGAIN, promised that he would ensure this issue is escalated. At this point I refused to continue being strung along by a service provider who quite obviously feels they do not need our business!! I communicated my extreme frustration & requested for the process to cancel everything! Veneko insisted that we should please allow him the opportunity to resolve this, stating that he would get a supervisor, Mr Bramo Barnes, to contact us within an hour!! That was at 2pm on 5th May!! It's almost a whole 24hrs later & once again we have heard nothing from MWEB!! As I expressed to Veneko our reason for engaging MWEB as a service provider is because of their reputation as a large & established organization. We thought it would be a safe option to go with a provider that is well known & established to ensure best service for ourselves!! We could not have been more wrong on that!!!! In a day when Fibre providers can be found literally on my street corner, it is obvious that MWEB has completely zero regard for clients like myself!!! To Veneko's point that we pay their salaries, it is obviously not well earned when you have to fight & waste hours of time to follow up on an agreement made almost 3 months ago!!!!! I will NEVER recommend MWEB to anyone individual or organization!!! Rather take your business to a small service provider who values you enough to do what they promise!! I have no expectations of ever hearing from MWEB again!