NA
Naadia A
1 reviews | Active since Feb 2017
17 Apr 2026, 13:45
Pathetic customer service
I have been trying to get a hold of MWEB for the past 2 days to no avail, all i want to do is to add another router to my system and i'm getting no luck, this service is pathetic, I've been called number 30 then 7 then the last 10min caller number 4. What the moer is going on, the chat is useless, no one responds.
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Mweb's replyOfficial
17 Apr 2026, 13:52Hi Naadia, we can see how frustrating this has been, being moved through queues repeatedly over two days, watching your position change without actually reaching someone, and still not getting help to add an additional router. That kind of experience is exhausting, especially when it should be a quick, simple request.
We’ve noted exactly what you need, and to get this resolved properly without you having to keep retrying support channels, one of our sales team members will reach out to you directly to assist with adding the additional router and completing the setup. They’ll guide you through what’s needed and make sure it’s handled end-to-end.
We understand the frustration around response times and queue movement, and we’re stepping in here to make sure you’re assisted without further delays or back-and-forth.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply17 Apr 2026, 13:52
Official
Hi Naadia, we can see how frustrating this has been, being moved through queues repeatedly over two days, watching your position change without actually reaching someone, and still not getting help to add an additional router. That kind of experience is exhausting, especially when it should be a quick, simple request.
We’ve noted exactly what you need, and to get this resolved properly without you having to keep retrying support channels, one of our sales team members will reach out to you directly to assist with adding the additional router and completing the setup. They’ll guide you through what’s needed and make sure it’s handled end-to-end.
We understand the frustration around response times and queue movement, and we’re stepping in here to make sure you’re assisted without further delays or back-and-forth.
Kind regards,
The Mweb Team
The Mweb Team