Pathetic customer service

I am writing to express my extreme frustration and dissatisfaction with the service I have received over the past three weeks. After holding the line for more than 45 minutes, the call center agent abruptly hung up on me when I kindly requested to speak with someone who could resolve my ongoing issue.

Despite numerous attempts to get assistance, I have not been able to reach anyone who can help. The technical support team is unable to provide a solution and cannot direct me to someone who can. I have been repeatedly referred to Vumatel, who immediately sent me back to Mweb, creating a cycle of unhelpful referrals.

I have taken multiple steps to resolve the issue on my end, including purchasing a new router, conducting all recommended tests multiple times, and even upgrading to the highest available line. Despite these efforts, the problem persists with no resolution in sight.

I urgently request that this matter be escalated to a general manager or someone with the authority to address and resolve this issue. I am beyond frustrated and need immediate assistance to rectify the situation. If no resolution is provided, I will be forced to consider changing my ISP to receive the support I require.