Pathetic customer service

I am so frustrated with this company.

I enquired about setting up WIFI and eventually made a payment, which was to be installed within two weeks. After two weeks of no communication I called in, only to be told my area is not covered.

I requested a refund almost immediately but it was only logged five days later. On Thursday, 12 February, I was told the refund had been logged and would be paid within 3-5days, by a Danielle. Today I am being told it is actually 15 working days, by a Nawaal.

Their customer service and communication is absolutely pathetic. They are giving me the run around instead of just refunding me.