TQ
Thembekile Q
1 reviews | Active since Nov 2025
11 Jun 2026, 08:32
Pathetic customer service
Pathetic customer service you hold for hours on chat and calls!! I regret ever moving to Mweb
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
11 Jun 2026, 09:11Hi Thembekile,
We understand how frustrating it must be to spend so long trying to get through to support, especially when all you’re looking for is assistance. Having to wait for extended periods without getting help can feel very discouraging. That’s not the kind of experience you should be having when trying to reach us for support.
An activation request has already been sent to the network provider, and the team handling activations is currently awaiting confirmation that your service has been successfully activated. To help move this along, a follow‑up has also been requested to ensure the activation remains prioritised and completed as soon as possible.
If you require any further assistance or updates, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
We will continue to follow up internally to ensure your service is activated.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so long trying to get through to support, especially when all you’re looking for is assistance. Having to wait for extended periods without getting help can feel very discouraging. That’s not the kind of experience you should be having when trying to reach us for support.
An activation request has already been sent to the network provider, and the team handling activations is currently awaiting confirmation that your service has been successfully activated. To help move this along, a follow‑up has also been requested to ensure the activation remains prioritised and completed as soon as possible.
If you require any further assistance or updates, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
We will continue to follow up internally to ensure your service is activated.
Kind regards,
Mweb Team
Mweb's reply11 Jun 2026, 09:11
Official
Hi Thembekile,
We understand how frustrating it must be to spend so long trying to get through to support, especially when all you’re looking for is assistance. Having to wait for extended periods without getting help can feel very discouraging. That’s not the kind of experience you should be having when trying to reach us for support.
An activation request has already been sent to the network provider, and the team handling activations is currently awaiting confirmation that your service has been successfully activated. To help move this along, a follow‑up has also been requested to ensure the activation remains prioritised and completed as soon as possible.
If you require any further assistance or updates, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
We will continue to follow up internally to ensure your service is activated.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so long trying to get through to support, especially when all you’re looking for is assistance. Having to wait for extended periods without getting help can feel very discouraging. That’s not the kind of experience you should be having when trying to reach us for support.
An activation request has already been sent to the network provider, and the team handling activations is currently awaiting confirmation that your service has been successfully activated. To help move this along, a follow‑up has also been requested to ensure the activation remains prioritised and completed as soon as possible.
If you require any further assistance or updates, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
We will continue to follow up internally to ensure your service is activated.
Kind regards,
Mweb Team
TQ
Thembekile Q's updateReviewer Update
11 Jun 2026, 15:49There’s no point of following up if you never get through to customer services if you’re lucky to get through they’ll toss you around through other departments and continue to hold for nothing!!
TQ
Thembekile Q's update11 Jun 2026, 15:49
Reviewer Update
There’s no point of following up if you never get through to customer services if you’re lucky to get through they’ll toss you around through other departments and continue to hold for nothing!!
Mweb's replyOfficial
11 Jun 2026, 15:51Hello Thembekile
We are truly sorry you feel that way and are committed to being here for you every step of the way via private message.
Kind regards,
The Mweb Team
We are truly sorry you feel that way and are committed to being here for you every step of the way via private message.
Kind regards,
The Mweb Team
Mweb's reply11 Jun 2026, 15:51
Official
Hello Thembekile
We are truly sorry you feel that way and are committed to being here for you every step of the way via private message.
Kind regards,
The Mweb Team
We are truly sorry you feel that way and are committed to being here for you every step of the way via private message.
Kind regards,
The Mweb Team
TQ
Thembekile Q's updateReviewer Update
11 Jun 2026, 15:52No you guys are not here for anyone!
TQ
Thembekile Q's update11 Jun 2026, 15:52
Reviewer Update
No you guys are not here for anyone!
TQ
Thembekile Q's updateReviewer Update
11 Jun 2026, 15:53If my service is not activated by tonight, kindly cancel it, refund my money and collect your router!
TQ
Thembekile Q's update11 Jun 2026, 15:53
Reviewer Update
If my service is not activated by tonight, kindly cancel it, refund my money and collect your router!
Mweb's replyOfficial
11 Jun 2026, 15:56Hello Thembekile
A ticket has been raised with the activation team to advise on the activation status ASAP. You will receive an email the moment the service is confirmed activated on all relevant systems directly.
Kind regards,
The Mweb Team
A ticket has been raised with the activation team to advise on the activation status ASAP. You will receive an email the moment the service is confirmed activated on all relevant systems directly.
Kind regards,
The Mweb Team
Mweb's reply11 Jun 2026, 15:56
Official
Hello Thembekile
A ticket has been raised with the activation team to advise on the activation status ASAP. You will receive an email the moment the service is confirmed activated on all relevant systems directly.
Kind regards,
The Mweb Team
A ticket has been raised with the activation team to advise on the activation status ASAP. You will receive an email the moment the service is confirmed activated on all relevant systems directly.
Kind regards,
The Mweb Team