Pathetic Customer Service

I have moved from a property with fiber by Octotel to a property with fiber by Octotel. Everything is installed; the fiber box indicates that it is connected to the internet, but after many hours speaking with MWEB to try get the new line activated on my account, it seems that they are either unable or unwilling to change the connection.

They are also unable to give me an estimate of how long this will take, which is fundamental to deciding to subscribe to another ISP or connection type.

They do not respond to any of the queries submitted via their website, and do not even have a number to call in order to speak to someone from their moving department. Just an email address (***). Sadly, half the emails sent here bounce back as undeliverable (good job for an INTERNET company). Those that do appear to succeed are not even responded to - automatically, or otherwise.