Pathetic Customer service and Highway ******* by MWEB

In February i was notified that my billing would be adjusted. i immediately contacted MWEB and downgraded as i would not need the forced upgrade and billing that MWEB was putting up. i was advised that the billing on the downgraded line would take effect from the 1st April 2025. nopw comes the fun part as when i check my billing it shows that i have underpaid for the month of April as billing works as prepaid, when i called MWEB on the 13.05.2025, firstly i had to wait for 15 mins before a billing consultant could answer the call, so Noma Tembu ( i Think) answered very professionally, which i thought would be able to assist, and i explain the situation, however this is where things take a dive for the worst, i am told that Openserve do not offer the downgraded speeds any longer which was not told to me in my initial contact where i requested the downgrade, i am now also told that if i were to downgrade than a downgrade fee of R150.00 would need to be paid, what ******* is this? i then proceed to request that i speak to the Billing manager, and am told that the manager will need to call me back as they are not on the floor, No problem i can wait for Merilyn to give me a call, however Noma Tembu insists that she will transfer me to the department dealing with the downgrades which i am not interested in as the billing needs to sort out the extra charges first, then get the downgrade guys to do their jobs, so i insist that i need a call from the billing manager, Noma Tembu now decides to cut the call, Do these guys at MWEB not realize that it is us the service users that pay for our services, make up for their salaries? Totally disgruntled with the pathetic service from MWEB,