PATHETIC CUSTOMER SERVICE

I must admit that I am very disappointed with the service received. We placed an order for Fibre and made the payment on Saturday, 22 August. Since then, my husband and I have been trying to get in touch with your company to ask what is going on. Your system shows that installation should take up to 2 days, this was the message that has been reflecting since Monday. I called Vuma Reach and they informed me that no installation has been booked with them! We have tried calling, we have wrote Facebook comments and inboxed your privately with the details but still no answer! THIS IS PATHETIC SERVICE FOR A SERVICE PROVIDER!!!