NS
Noluthando S
1 reviews | Active since Feb 2021
26 Mar 2026, 10:37
Pathetic customer service
Its so frustrating and annoying to be dealing with MWEB, we waited for 20 minutes for their telephonic agent assistance which didn't happen and decided to drop the call. We have cancelled the contract beggining of March via email till to date no acknowledgement or confirmation of cancellation.
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
26 Mar 2026, 10:51Hi Noluthando,
Thank you for reaching out and sharing your experience. We completely understand how frustrating and upsetting it must have been to wait for support on the phone, only to be unable to get through, and then not receive acknowledgement of your cancellation request. We recognise how inconvenient and disappointing this situation has been.
To assist you further and take a closer look into your account, please send us a direct message on Hello Peter with your email address, cellphone number, or Mweb account number linked to the account in question. This will allow us to verify your request and provide a prompt resolution.
We are committed to ensuring your concerns are addressed quickly and to improving the overall service experience for our customers.
Kind regards,
Mweb Team
Thank you for reaching out and sharing your experience. We completely understand how frustrating and upsetting it must have been to wait for support on the phone, only to be unable to get through, and then not receive acknowledgement of your cancellation request. We recognise how inconvenient and disappointing this situation has been.
To assist you further and take a closer look into your account, please send us a direct message on Hello Peter with your email address, cellphone number, or Mweb account number linked to the account in question. This will allow us to verify your request and provide a prompt resolution.
We are committed to ensuring your concerns are addressed quickly and to improving the overall service experience for our customers.
Kind regards,
Mweb Team
Mweb's reply26 Mar 2026, 10:51
Official
Hi Noluthando,
Thank you for reaching out and sharing your experience. We completely understand how frustrating and upsetting it must have been to wait for support on the phone, only to be unable to get through, and then not receive acknowledgement of your cancellation request. We recognise how inconvenient and disappointing this situation has been.
To assist you further and take a closer look into your account, please send us a direct message on Hello Peter with your email address, cellphone number, or Mweb account number linked to the account in question. This will allow us to verify your request and provide a prompt resolution.
We are committed to ensuring your concerns are addressed quickly and to improving the overall service experience for our customers.
Kind regards,
Mweb Team
Thank you for reaching out and sharing your experience. We completely understand how frustrating and upsetting it must have been to wait for support on the phone, only to be unable to get through, and then not receive acknowledgement of your cancellation request. We recognise how inconvenient and disappointing this situation has been.
To assist you further and take a closer look into your account, please send us a direct message on Hello Peter with your email address, cellphone number, or Mweb account number linked to the account in question. This will allow us to verify your request and provide a prompt resolution.
We are committed to ensuring your concerns are addressed quickly and to improving the overall service experience for our customers.
Kind regards,
Mweb Team
Mweb's replyOfficial
26 Mar 2026, 17:02Hello Noluthando.
Thank you for your details.
To assist you, we have arranged for our Retentions/Cancellation teams to review your profile and call you to confirm the cancelaltion status and next steps as soon as possible.
Kind regards,
The Mweb Team
Thank you for your details.
To assist you, we have arranged for our Retentions/Cancellation teams to review your profile and call you to confirm the cancelaltion status and next steps as soon as possible.
Kind regards,
The Mweb Team
Mweb's reply26 Mar 2026, 17:02
Official
Hello Noluthando.
Thank you for your details.
To assist you, we have arranged for our Retentions/Cancellation teams to review your profile and call you to confirm the cancelaltion status and next steps as soon as possible.
Kind regards,
The Mweb Team
Thank you for your details.
To assist you, we have arranged for our Retentions/Cancellation teams to review your profile and call you to confirm the cancelaltion status and next steps as soon as possible.
Kind regards,
The Mweb Team
NS
Noluthando S's updateReviewer Update
27 Mar 2026, 12:59After, waiting for a month for cancellation confirmation, followed up with calls, without any luck, we get told that Mweb never received our cancellation request, only next month it will be cancelled... We cant accept that lame excuse, as this cancellation was also put on the chatbox. Kindly cancel with immediate effect as we dont want to refer the matter to our lawyers.
NS
Noluthando S's update27 Mar 2026, 12:59
Reviewer Update
After, waiting for a month for cancellation confirmation, followed up with calls, without any luck, we get told that Mweb never received our cancellation request, only next month it will be cancelled... We cant accept that lame excuse, as this cancellation was also put on the chatbox. Kindly cancel with immediate effect as we dont want to refer the matter to our lawyers.
Mweb's replyOfficial
27 Mar 2026, 13:12Hi Noluthando, we understand how difficult this situation is, especially when you’ve already made multiple attempts to cancel and haven’t received the confirmation you were expecting. Given your current financial constraints, having this resolved clearly and without further back-and-forth is important. We’ve requested our Retentions team to review your account and the previous cancellation requests submitted via email and chat. They will go through the details and contact you to confirm the next steps and outcome. We appreciate you taking the time to raise this with us and understand the need for clarity on your account. Kind Regards,
The Mweb Team
The Mweb Team
Mweb's reply27 Mar 2026, 13:12
Official
Hi Noluthando, we understand how difficult this situation is, especially when you’ve already made multiple attempts to cancel and haven’t received the confirmation you were expecting. Given your current financial constraints, having this resolved clearly and without further back-and-forth is important. We’ve requested our Retentions team to review your account and the previous cancellation requests submitted via email and chat. They will go through the details and contact you to confirm the next steps and outcome. We appreciate you taking the time to raise this with us and understand the need for clarity on your account. Kind Regards,
The Mweb Team
The Mweb Team
NS
Noluthando S's updateReviewer Update
27 Mar 2026, 14:58This contract must be cancelled by the end of March, no back and forth!
NS
Noluthando S's update27 Mar 2026, 14:58
Reviewer Update
This contract must be cancelled by the end of March, no back and forth!
Mweb's replyOfficial
27 Mar 2026, 15:53Hi Noluthando. Our Retentions team will be in touch to further advise directly.
Kind Regards,
The Mweb Team
Kind Regards,
The Mweb Team
Mweb's reply27 Mar 2026, 15:53
Official
Hi Noluthando. Our Retentions team will be in touch to further advise directly.
Kind Regards,
The Mweb Team
Kind Regards,
The Mweb Team