Pathetic customer service

Im actually quite ****ed off right now. I called Mweb's technical assistance and they mentioned that my account was cancelled because i asked them 2. I then called again to have it reinstated and yesterday i received the router and sim but now i have to pay R259 for a delivery of a new sim?? intop of pro-rated fees. ***. Im appalled by how long have they have kept me on hold (11 minutes) when I called