Pathetic Customer Service

I need to upgrade my adsl line from a 2meg line to a 4 meg line. I spoke to several consultants (±17) and no on could take a simple message and send me the correct information. this also app**** to the manager and shee also failed. she made me hold on the line for 11 minutes and thereafter I was put to another consulant Saadheqa Manual who tried to assist. all I wanted was a profrrma invoice and this was not done correctly. I am waiting for a correct invoice which takes 48 hours to process.

This is ongoing from Thursday 07 December 2017 and as yet not resolved. as soon as you ask to speak to the manager, everybody tries to help but sadly the manager herself does not know her left hand from her right hand.

I dont advise anybody to do business with Mweb. I was forced to.