1 reviews | Active since Apr 2023
Pathetic customer care service
Their customer service has to be the worst I've ever experienced, I ordered vuma fibre they came to install the ont I then tried to contact them regarding what the next step would be I spent almost an hour on the phone being told I'm caller number 1 then I downloaded their app which took over a day for them to respond to me and the chat closed within min after me waiting over 24h for them to respond I then got them on WhatsApp even worse when you message them they tell your their trading hours as if they closed but it's not even closing time yet, I've tried all 3 communication methods and all 3 have failed, I am at a loss for words really as a new customer and having such an issue already it's honestly pathetic service , I have not received my router or even a email phone call or WhatsApp with waybill numbers to track the router delivery nothing , really considering cancelling this before the router even gets delivered
We have reached out to the team that handles all router deliveries. They will follow up with our courier partners and send you an SMS with your waybill details so you can track the delivery of your router as soon as it is available. We also acknowledge your experience across phone, app, and WhatsApp support. Delays and inconsistent responses are not acceptable, particularly during onboarding when clear guidance is most important. Your feedback has been noted and will be escalated for review.
Right now, the focus is on:
- Confirming your router shipment status
- Getting you your waybill details via SMS is a priority
- Ensuring your installation journey is completed smoothly from here
We appreciate your patience while we resolve this for you, and we’re committed to making sure you are properly connected and up and running as quickly as possible.
Kind regards,
The Mweb Team
We have reached out to the team that handles all router deliveries. They will follow up with our courier partners and send you an SMS with your waybill details so you can track the delivery of your router as soon as it is available. We also acknowledge your experience across phone, app, and WhatsApp support. Delays and inconsistent responses are not acceptable, particularly during onboarding when clear guidance is most important. Your feedback has been noted and will be escalated for review.
Right now, the focus is on:
- Confirming your router shipment status
- Getting you your waybill details via SMS is a priority
- Ensuring your installation journey is completed smoothly from here
We appreciate your patience while we resolve this for you, and we’re committed to making sure you are properly connected and up and running as quickly as possible.
Kind regards,
The Mweb Team