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Fatima A

1 reviews | Active since Jan 2016

18 Feb 2016, 22:10

pathetic costumer service

Spend 15 minutes holding the line to have no one answers. I wonder if the people working there are as slow as their Internet connection. <br> Been through this too many times with Mweb seems like I have to really give up hope on them ever improving their service.<br> <br> Poor call centre reactions times and poor Internet speed. And guess what my account isn't even throttled!!<br> <br> The jerks just waste my energy and time.<br> <br> Oh yes and don't come with automatic response of \ we have tried reaching you on the number provider, please provide us with a valid contact details so that we may assist you...\"<br> <br> Been there done that, and I swear if your poor connections don't chase me away, you bland response sure will!<br> <br> Regards<br> Fatima"

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Replies (1)
Mweb
Mweb's reply19 Feb 2016, 12:13
Official
Hello msadams91,

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,