NR
Nikhailyn R
1 reviews | Active since Feb 2022
23 Apr 2026, 10:33
Pathetic Client Service
Absolutely pathetic service from MWeb. Application was done 2 weeks ago and still have not received what was ordered. Very quick to ask for payment but the service is unacceptable. Do better.
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Mweb's replyOfficial
23 Apr 2026, 10:46Hi Nikhailyn,
Thank you for taking the time to share your feedback with us. We understand how frustrating and disappointing this experience has been, especially after completing your application two weeks ago and still not receiving the service, while payment was requested promptly. We recognise that this is not the level of service you should expect from Mweb.
The matter has been escalated to the team that handles Openserve orders, and an urgent follow-up has been requested for them to investigate the delay and provide you with email feedback regarding the status of your order and the next steps to move this forward.
Your feedback regarding the delays and overall experience will also be shared with our Service Quality Team for review and improvement, as this does not align with the standard of service we aim to deliver.
Should you require any further assistance or wish to follow up, please feel free to reach out to us via direct messaging on Hello Peter and we will continue to assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how frustrating and disappointing this experience has been, especially after completing your application two weeks ago and still not receiving the service, while payment was requested promptly. We recognise that this is not the level of service you should expect from Mweb.
The matter has been escalated to the team that handles Openserve orders, and an urgent follow-up has been requested for them to investigate the delay and provide you with email feedback regarding the status of your order and the next steps to move this forward.
Your feedback regarding the delays and overall experience will also be shared with our Service Quality Team for review and improvement, as this does not align with the standard of service we aim to deliver.
Should you require any further assistance or wish to follow up, please feel free to reach out to us via direct messaging on Hello Peter and we will continue to assist.
Kind regards,
Mweb Team
Mweb's reply23 Apr 2026, 10:46
Official
Hi Nikhailyn,
Thank you for taking the time to share your feedback with us. We understand how frustrating and disappointing this experience has been, especially after completing your application two weeks ago and still not receiving the service, while payment was requested promptly. We recognise that this is not the level of service you should expect from Mweb.
The matter has been escalated to the team that handles Openserve orders, and an urgent follow-up has been requested for them to investigate the delay and provide you with email feedback regarding the status of your order and the next steps to move this forward.
Your feedback regarding the delays and overall experience will also be shared with our Service Quality Team for review and improvement, as this does not align with the standard of service we aim to deliver.
Should you require any further assistance or wish to follow up, please feel free to reach out to us via direct messaging on Hello Peter and we will continue to assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how frustrating and disappointing this experience has been, especially after completing your application two weeks ago and still not receiving the service, while payment was requested promptly. We recognise that this is not the level of service you should expect from Mweb.
The matter has been escalated to the team that handles Openserve orders, and an urgent follow-up has been requested for them to investigate the delay and provide you with email feedback regarding the status of your order and the next steps to move this forward.
Your feedback regarding the delays and overall experience will also be shared with our Service Quality Team for review and improvement, as this does not align with the standard of service we aim to deliver.
Should you require any further assistance or wish to follow up, please feel free to reach out to us via direct messaging on Hello Peter and we will continue to assist.
Kind regards,
Mweb Team