Pathetic client service

I logged a query before on 18 Feb and no one has returned to me. I also phoned on the 23 of Feb for assistance and the help was unsuccessful. I choose the option for the router to be included and after I received my statement is showed that I have to pay for the router immediately. MWEB has loaded my product wrongly and I cannot afford to pay for the router upfront, THAT IS WHY I CHOODE THE OPTION FOR THE ROUTER TO BE INCLUDED!!! The lady I spoke to on the 23rd said the I only have to pay to prorata amount and that the debit order will go off as unsuccessful. Now I paid the prorata AND the debit order which included prorate AND the router went off!!!!!!!!!!!!! The product has still not been changed!!!!! It is pathetic service and MWEB *****ed me over!!!! That was R1999 I did not have for the router!!!! THIS COULD HAVE BEEN AVOIDED IF SOMEONE RESPONDED TO MY QUERY ON THE 18TH OF FEBRUARY!!!!!!!!!!!!!!! I have made another phone call on 2 March and had to hold on for 28 minutes after being transferred!!!!!!!!! NO SUCCESS!!!! No one helped me or resolved this issue!!!!