Pathetic attitude resulting in the termination of my contract.

<p>So i have had an open fault at mweb/telkom for more than a month now regarding high latency. after 2 weeks of not hearing anything i contacted mweb via facebook asking for feedback. the Social media team then notified me that telkom had infact closed my fault because they fixed it, and was i still experiencing issues. To my absolute shock obviously i said yes because nothing has been fixed, and asked them to reopen the fault. The social media team then told me they would get a technician to phone me so that i can do troubleshooting, which sent me off the roof because that was a sheer insult to my intelligence. I troubleshoot everynight in hopes that somehow it will come right, I have studied IT, programming and currently studying networking, and i had what seemed to be a grade 3 student on the other side of the social media team basically calling me a **** and refusing to reopen/book another fault at telkom until i did the troubleshooting (which i have done 100 times before!!!!!) Then very smartly to get me away, the incompitent employee of this incompitent company then refuses to deal with me anymore because the account is in my fathers name and only he can log the faults. I have dealt with mweb from day 1, every fault that has been logged has been done so by me. My father does not use the internet at home, nor have time dealing with such incompitent people. So that was that for me, and i requested the termination of my contract to which the grade 3 the student on the social media account rep**** "No problem ill organise that for you" .. We then recieved a call and **** account cancelled. I am absolutely shocked by the service i recieved and i wish i knew what it took to be an mweb empoyee so that one day when my son reaches grade 3 he too can be part of mweb social media team. After years of HORRIFIC PATHETIC TERRIBLE service, I am so glad i am now part of another ISP team :)</p>