Pathetic and totally unacceptable service

MWEB has reached a level of incompetence that is genuinely astonishing. The service is unreliable, the performance is pathetic, and the customer support is an outright disgrace. I have now been stuck on hold for over four hours, and the fact that a company in 2026 still can’t answer a basic support call says everything about how little they value their customers. The network constantly underperforms, the connection drops whenever it feels like it, and when you desperately need help, MWEB simply vanishes. No urgency, no accountability, no respect for the people paying them every month. It’s a masterclass in how not to run an ISP. If MWEB spent half as much effort fixing their broken systems as they do pushing marketing nonsense, maybe customers wouldn’t be left stranded for hours. Right now, the service is an embarrassment, and the support is even worse.