PATHETIC AND HORRIFIC SERVICE

I have been a loyal customer who took up the 50GB LTE service in September 2019 was given brand new router to use, i soon requested for an upgrade to the 80GB LTE service and to my surprise was given a new router package.i have been spending alot of monies on numerous occasions trying to follow up why it was done that way, firstly i cannot sit with two routers (it doesnt make sense)i offered that MWEB collects their new router with 50GB service as we no longer require it-was told i must pay up to r2000 for early termination fees??huh a letter of cancellation will be given upon paying the r2000?are you serious? First of all its hard to get through to a call centre sales representative when you call, which is pathetic-secondly there is a issue at hand and no one could even be bothered to actually call, just when you log back to the mweb user login site all the emails i sent out get deleted - i guess its a way to run away from the issue at hand-now what i will not do is pay r2000 early termination fees, i as the consumer have not missed one payment to my bills, your company is refusing to accept negligence from issuing a second router without carefully checking what the customer currently has, i wanted to refuse the 80GB router upon delivery but the delivery person advised me that he will make a turn around to collect the other. I no longer require your services if they come with so much headaches, this is ****************-take your routers and remove me off your systems.

The company has no shame in retaining customers and engaging in what works and what doesnt work for the consumer-