Pathetic and false information

I started the process of an new application well in advance of my move to new address. When I spoke to a consultant I was advised that I would be able to get charged pro-rata if I move before my new contract start. I was advise by their app that I would get my already paid for new router by 21 July, that came and gone. Then I was rold by Vuma that seeing there is an active line in my new home, I would be able to log in with another router. False. After speaking to 4 or 5 consultants I was advised that I would only be allocated a router once line goes active, 1 Aug. Overall, getting in touch with them and their contradicting information given makes me regret ever chosing them as an ISP, but then again I get the feeling that between ISPs and Fiber providers they feel untouchable.