AP
Anesh P
1 reviews | Active since Sept 2013
27 Aug 2026, 17:17
Pathetic and ***********
Can someone competent enough please call me to resolve an account issue that the useless call Center agents can’t seem to understand, we have 1 account and getting billed for 2 … now they want to charge us for cancellation of the 1 account !! If stupidity was a picture MWEB would be the face!!!
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Mweb's replyOfficial
28 Aug 2026, 08:30Hello Anesh,
We understand your frustration and appreciate how important it is to receive clear answers when dealing with account and billing concerns. Feeling as though your issue is not being understood while trying to get assistance is certainly not the experience we aim to provide. We would like the opportunity to take a closer look at the matter and gain a better understanding of the billing concerns you've raised. Please send us a direct message via Hello Peter with the ID number, cellphone number, and email address linked to the account. Once we have these details, we'll be able to review the account further and provide the appropriate assistance.Should you be willing to send through the requested information, we'll gladly investigate the matter further and assist with obtaining clarity on the account and billing.
Kind regards,
Mweb Team
We understand your frustration and appreciate how important it is to receive clear answers when dealing with account and billing concerns. Feeling as though your issue is not being understood while trying to get assistance is certainly not the experience we aim to provide. We would like the opportunity to take a closer look at the matter and gain a better understanding of the billing concerns you've raised. Please send us a direct message via Hello Peter with the ID number, cellphone number, and email address linked to the account. Once we have these details, we'll be able to review the account further and provide the appropriate assistance.Should you be willing to send through the requested information, we'll gladly investigate the matter further and assist with obtaining clarity on the account and billing.
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 08:30
Official
Hello Anesh,
We understand your frustration and appreciate how important it is to receive clear answers when dealing with account and billing concerns. Feeling as though your issue is not being understood while trying to get assistance is certainly not the experience we aim to provide. We would like the opportunity to take a closer look at the matter and gain a better understanding of the billing concerns you've raised. Please send us a direct message via Hello Peter with the ID number, cellphone number, and email address linked to the account. Once we have these details, we'll be able to review the account further and provide the appropriate assistance.Should you be willing to send through the requested information, we'll gladly investigate the matter further and assist with obtaining clarity on the account and billing.
Kind regards,
Mweb Team
We understand your frustration and appreciate how important it is to receive clear answers when dealing with account and billing concerns. Feeling as though your issue is not being understood while trying to get assistance is certainly not the experience we aim to provide. We would like the opportunity to take a closer look at the matter and gain a better understanding of the billing concerns you've raised. Please send us a direct message via Hello Peter with the ID number, cellphone number, and email address linked to the account. Once we have these details, we'll be able to review the account further and provide the appropriate assistance.Should you be willing to send through the requested information, we'll gladly investigate the matter further and assist with obtaining clarity on the account and billing.
Kind regards,
Mweb Team