PATHETIC

REF: VT-TVN-OB-1971, MWEB ORDER: X*** - We moved and VUMATEL made an appointment for 11/04/2023 @ 15:00 with me to install our fibre at the new house. I confirmed at 13:34 with MWEB that its still on, they confirmed it is. My husband took the day off, MEANING HE'S NOT GETTING PAID, so that he could be there when Vumatel arrive. They never showed up. MWEB was not helpful AT ALL, MWEB promised me they would call me by 6pm last night, I'm still waiting for the call. We did not receive any calls from Vumatel to say they not coming. This is pathetic service and I will not recommend them at all. I don't want to hear another "sorry for the inconvenience" from either Vumatel or MWEB, I want my fibre installed. We now want to find out if we can cancel the Vumatel order and move to OPENSERVE – I would like to ask some form of compassion from MWEB to escalate this matter so that there is not more delays with regards to get our fibre sorted. Some form of compensation from MWEB for what we had to go through yesterday. I spent 3 hours on the phone yesterday, my phone bill is sky high, my husband did not get paid for yesterday. Vumatel never even bothered to contact us. Mweb’s service was just as bad.