1 reviews | Active since Jan 2017
<p>A while back I app**** for a 2Mbs router line through Mweb. After successfully completing the registration and accepting the debit order a consultant phoned the following day.</p> <p> </p> <p>He asked me if I have my own ADSL line and I explained that I didn't have one and after checking out the prices I decided it was too expensive and phoned to cancel the line. A month later I received a statement stating that I'm behind on payment as I cancelled the debit order too.</p> <p> </p> <p>I phoned and explained to the lady at customer care that I have cancelled the plan, I did not receive a router or use any of the data... She said she would cancel it on their side.... this repeated 2 more months and then stopped. I presumed that the plan was cancelled and all sorted out.</p> <p> </p> <p>Today I did a credit reportnon transunion and found that Mweb listed a judgement against my name.</p> <p> </p> <p>I'm furious with them and feel I was treated very unfairly.</p> <p> </p> <p>Worst company service ever... no propper system..</p> <p> </p> <p> </p>
Good afternoon Ricardo
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good afternoon Ricardo
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
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