Pathetic

I app**** for Mweb Uncapped package last week, they gave me a login and password to check my status, I've been checking it everyday and still till today I haven't received a email or even a call to find out what's going on. I'm struggling with wifi at this moment and it seems all companies offering this service has given me a bad customer service. There's no way to contact them via email and the help desk on the website is all to confusing, I believe that if you apply for something whether you pay now or later with giving a company your bank account and date for deduction it either gets done or not and you reverse the whole transaction because this is very upsetting, Mweb is here in Cape Town and 10 minutes away from my home so this process shouldn't take to long. It's really pathetic to be honest, I'm getting very bad customer service from a few places and tend to cancel them straight after as I work in the motor industry I know what it's like leaving a good reference in order to source business but this is utterly pathetic