PATHETHIC SERVICE FROM MWEB - THEY DONT CARE

I had the misfortune of having to look for a internet provider as my ADSL got discontinued. In the area i reside the only provider at time was Mweb. The name was fami**** to me and I hoped that I would have a long and good relationship. I took out a contract with them as this was the only way to do it. The product was installed and i carried on as normal having internet. During the contract period they increased the premium and there was nothing I could do about it. I just accepted it as I knew that whatever I escalate will not change anything. During the course of March this year I recieved another message from them indicating another increase in premium and increase in speed. I again accepted this because I knew that higher speeds will be better for internet. On the On the 28 March they billed me for the new month and I expected that on the 01 April I would experience no buffering or slow internet. I carried out a speed test and was shocked to see the results. My download speed was in the region of 5 an 14 mbits. I tried contacting them the next working day 02/04/24, but could not get through. I then checked my app and found that they upgraded the package. I was relieved and said to myself, everthings sorted. Lo and behold when i gor home and tried to watch TV it was impossible. The TV buffered like crazy and we could not watch. I then said to myself that it might be a logistic issue and they will sort me out. It did not happen. I have made several calls to them, sent online queries to them to no avail. I spoke to Mbali an agent that could not help me - I spent an hour on the phone with her to no avail. It was then escalated to Specialist Karel, he was quite helpful but no progress. I did explain to him the issue was mainly during the peak hours that the speeds were excessively low. My laptop gave some issues during the test and Karel recommended another appointment. Without realizing I accepted an appointment for the 06/04/24 at 08.30am. When I recieved the call that morning I told the specialist Ismael that it was no use doing the test at that time as it was at working fine. He agreed and scheduled a test date for 08/04/24 at 19.30pm. I recieved an SMS from Mweb with date and time as discussed. On the morning of 08/04/24 I called Mweb and spoke to Theunis. He assured me tha the issue was at higher level and the specialist would call me later the same night. When I was speaking to him I got the impression he was just trying to brush me off and end the call. I asked him logical questions which was supposed to give me answers. Instead he just brushed me off I had to adjust my work and Gym schedule on the 08/04/24 to accomodate this. I was ready at 19.15pm onwards waiting for a call from Mweb. No call recieved. I have become really frustrated with this issue. All I want is for the internet to work and get what I paid for. My wife is also putting me under pressure to sort out this issue.