GH
GLYNNIS H
1 reviews | Active since May 2026
04 May 2026, 12:52
PATHETHIC SERVICE
To all departments at MWEB fibre department. Your services suck big time. My account has been debited but i have no access to using the fibre i paid for. I used over R200 airtine having to hold to speak to a consultant with no luck. I need a technician to cone out and resolve my matter ASAP! They can call me back on ***
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Mweb's replyOfficial
04 May 2026, 13:01 Hello GLYNNIS. We hear how frustrating this situation has been, especially being debited for your fibre service but still not having access, while also spending significant airtime trying to reach support without resolution. When you’ve paid for a service and can’t use it, that understandably creates urgency and frustration. We can confirm that one of our agents connected to your chat session 10 minutes ago under ***, and the matter has already been logged with the relevant teams for immediate attention.
To move this forward properly, your case is now being treated as a service access and provisioning fault, and the next steps include:
• Verifying why the service is not active despite successful billing
• Checking your line status and provisioning records with the network
• Determining whether a technician visit is required based on system diagnostics (this will only be arranged if a physical fault is confirmed)
• Prioritising restoration of service access as quickly as possible
We understand the urgency here. The focus now is on getting your service restored and ensuring you are not left paying for a connection you cannot use. We’ll stay on this until you receive a clear resolution and your fibre is fully operational.
Kind regards,
The Mweb Team
To move this forward properly, your case is now being treated as a service access and provisioning fault, and the next steps include:
• Verifying why the service is not active despite successful billing
• Checking your line status and provisioning records with the network
• Determining whether a technician visit is required based on system diagnostics (this will only be arranged if a physical fault is confirmed)
• Prioritising restoration of service access as quickly as possible
We understand the urgency here. The focus now is on getting your service restored and ensuring you are not left paying for a connection you cannot use. We’ll stay on this until you receive a clear resolution and your fibre is fully operational.
Kind regards,
The Mweb Team
Mweb's reply04 May 2026, 13:01
Official
Hello GLYNNIS. We hear how frustrating this situation has been, especially being debited for your fibre service but still not having access, while also spending significant airtime trying to reach support without resolution. When you’ve paid for a service and can’t use it, that understandably creates urgency and frustration. We can confirm that one of our agents connected to your chat session 10 minutes ago under ***, and the matter has already been logged with the relevant teams for immediate attention.
To move this forward properly, your case is now being treated as a service access and provisioning fault, and the next steps include:
• Verifying why the service is not active despite successful billing
• Checking your line status and provisioning records with the network
• Determining whether a technician visit is required based on system diagnostics (this will only be arranged if a physical fault is confirmed)
• Prioritising restoration of service access as quickly as possible
We understand the urgency here. The focus now is on getting your service restored and ensuring you are not left paying for a connection you cannot use. We’ll stay on this until you receive a clear resolution and your fibre is fully operational.
Kind regards,
The Mweb Team
To move this forward properly, your case is now being treated as a service access and provisioning fault, and the next steps include:
• Verifying why the service is not active despite successful billing
• Checking your line status and provisioning records with the network
• Determining whether a technician visit is required based on system diagnostics (this will only be arranged if a physical fault is confirmed)
• Prioritising restoration of service access as quickly as possible
We understand the urgency here. The focus now is on getting your service restored and ensuring you are not left paying for a connection you cannot use. We’ll stay on this until you receive a clear resolution and your fibre is fully operational.
Kind regards,
The Mweb Team