Pathethic service

Logged a ticket to cancel my service with Mweb on the 28th of December 2025 via the live chat function on the Mweb app. I was told that i would be contacted for confirmation today is the 5th of January 2026 still no contact from Mweb. I spent 2 hrs on the live chat and 36min on a phone call with absolutely no success. This is totally unacceptable and pathetic. Thank goodness i am moving to another service provider given if i can someday get my Mweb service cancelled. I would never recommend Mweb to anyone ever again