Patethic service

We joint Mweb on 22 December 2015. Since day one we had internet speed at about 0.20KB. We are paying for a 4MB uncapped line. In total we had maybe 4 days of full internet speed where the speed test run at roughly 4.0 KB, the normal daily speed was the 0.20KB. when we first complained their call center reported the problem to Telkom who charged us saying it was our negligence for the fault, but still that didn't improve our speed. Today When we went to complain at their branch in Clearwater mall the person was rude and not even prepared to check our information and was reluctant to help us at all. he just directed us to their technical support. I Posted a speed test on their Facebook page and all they had to reply was that we have been throttled. That would mean we have been throttled since day one, because we never had any chance to use the full speeds we were paying for. If the line was running at full speed and then we got throttled i would have had no problem, but to be on throttled speeds since the first day our internet was activated that I would not stand for. This is the worst service I have ever received from any company.