Parthetic Service

I called MWeb this afternoon as I had issues with my connection. I was made aware by the consultant that I was out of data. I then requested to buy data that I will use until the 30th of April We went back and forth as to why i cant get the data. She finally told me that she will email me me a form to enable me to get a one time pin. I told her that it is not the first time that I have this kind of issue and I was never asked to fill in a form. She went on to tell me that once i have filled in the form it will take 24 to 48 hours to reactivate my service, i was appalled, people are working from home and how are we supposed to work if the service provider is giving such poor service. The time is now 21h41 and there is still no form What a pathetic service from Mweb