PK
Peter K
1 reviews | Active since Mar 2009
22 Jun 2015, 20:28
Paid to Unsuspend Acct. 3 Days Later still Suspend
On the Morning 19th June 2015, I made Payment of the Full outstanding amount on my account,<br> and Emailed proof of payment to yourselves.<br> It is now Monday 22 June, 8:25PM, and I still cannot Use my ADSL Account.<br> Even if I try login to your site it says :<br> \Your account is currently suspended and must be reconnected before you can access your services or make any changes to your products.<br> You are not permitted to reconnect your account using your current login credentials. Please log in using different credentials or contact our call centre for assistance."<br> <br> I have sent several emails regarding this"
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Replies (1)Mweb's replyOfficial
23 Jun 2015, 09:14Hello kolbep,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
I have escalated this matter to the relevant department to process immediately.
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
I have escalated this matter to the relevant department to process immediately.
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply23 Jun 2015, 09:14
Official
Hello kolbep,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
I have escalated this matter to the relevant department to process immediately.
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
I have escalated this matter to the relevant department to process immediately.
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
