PK
Peter K

1 reviews | Active since Mar 2009

22 Jun 2015, 20:28

Paid to Unsuspend Acct. 3 Days Later still Suspend

On the Morning 19th June 2015, I made Payment of the Full outstanding amount on my account,<br> and Emailed proof of payment to yourselves.<br> It is now Monday 22 June, 8:25PM, and I still cannot Use my ADSL Account.<br> Even if I try login to your site it says :<br> \Your account is currently suspended and must be reconnected before you can access your services or make any changes to your products.<br> You are not permitted to reconnect your account using your current login credentials. Please log in using different credentials or contact our call centre for assistance."<br> <br> I have sent several emails regarding this"

0
Replies (1)
Mweb
Mweb's reply23 Jun 2015, 09:14
Official
Hello kolbep,

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

I have escalated this matter to the relevant department to process immediately.

We will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services