Paid for service not received

I paid R1600 on 22 July 2022 to get my home fibre re activated. This is still not done and Mweb pleads innocence apparently they have no control of the situation and it is Vumatel that is delaying the process, I have called on a daily basis without any progress to report, no supervisor or manager has had the decency to attend to my call back request and I have nothing to show for money I paid.