Paid for 50/50 and got 20/10 with no customer support. Never use Mweb

Paid full price for a 50/50 FTTH product however only got a 20/10 line which was tested over several months using their own app that send the data back to Mweb.

Numerous times tried to get this rectified over a period of 3 years whereby nothing was done other than receiving copy paste generic responses and in answered phone calls.

Best of the responses received was a finger pointing to it being a problem on my side with no explanation or explanation.

Moved over to another service provider and now pay half the price for an actual 50/50 line.

When cancelling with Mweb I got a phone call simply asking if the cancellation wasn’t a mistake by some chance. After saying it wasn’t a mistake the gent on the call said thanks and cheers. Yet again no attempt to remedy the situation.