WAVH
Willem Adriaan Van Heerden
1 reviews | Active since Mar 2014
21 Sept 2015, 12:34
Paid for 4 megs get 1.5
Did a upgrade of my Mweb contract from 2 Megs to 4 Megs for the reason they cant supply 2 Megs, they could not supply 2 Megs now its 4 Megs and the most of the day its about 2 Megs and lower. My contract with them is for 4 Mags and i paid for 4 Mags.<br> <br> Did not help to report it they only send you e mail its fix, here are my last reff nr<br> <br> Mweb ***<br> Telkom 197wwk090915
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Mweb's replyOfficial
21 Sept 2015, 13:25Hello WillemvanHeerden,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant, this matter has now been addressed. We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant, this matter has now been addressed. We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply21 Sept 2015, 13:25
Official
Hello WillemvanHeerden,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant, this matter has now been addressed. We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant, this matter has now been addressed. We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services