Paid double for service not received!!! Lost my Job due to mweb inefficiencies!!!!!!!!

I am writing this with lament . So I asked for 40mbps fibre line on the 24/04/2024. The operator( Rory Fortuin) told me they had already captured the 20mbps and I could do an upgrade as soon as I paid for the 20mbps. To my dismay , I requested for an upgrade since then and nothing done untill the 17th May , I paid another R849 same day. I am still not connected 5 days later. Told to wait for a technician . Funny enough this line was working well untill it was cancelled on the 17th in order to activate the upgraded line. As an online worker, this has cost me a 3 months contract and I'm now OUT OF A JOB!!! I am shuttered and want my money back because ever since I joined mweb vumatel, I haven't received any joy or any attention no matter how much I have stressed the importance of having a faster connecting fibre in order to lean onto my Job. Mweb, pay me back my money and get rid of all those operators and technicians as they do not know what they are doing. The only lady who is trying her best to help me now is Shafeequa, but she's not a technician. How much more must I suffer as a customer who paid double the service not received.