Paid but Services suspended

I haven't skipped payment and pay in advance. My services have been suspended. You call and hold until your airtime is gone. You reload R100 airtime, you are still on hold . You resort to their whatsapp chat system it becomes an endless chat with no solution. You ask for the physical address and you are told Mweb closed offices in 2024. Then you are given a 48 to 72 hrs reference MWB***9