Paid but disconnected, no communication!!!

I paid R530 yesterday via cash deposit and sent them proof on my client portal. But im diconnected right now. I also logged a query that the otp sms doesn't come through on my mobile to use for logging in to my full access portal. No response yet. I tried calling the billing department and it requires that same otp which i do NOT receive, i cant get through to anyone at billing because i dont have that otp to continue with the call. I tried calling technical department and it says, they cannot take my call right now. Why does Mweb not have an email???? That could save my time and money. They emailed me to say im owing but i cant email back to say I did pay, how fair is that? How can that be good customer service? Someone reconnect my fibre account fast, I have work to do. Otherwise i cancel, get refund and go elsewhere. Disgusting