MK
Mandisa K
1 reviews | Active since Nov 2024
10 Mar 2026, 12:26
Overpromising but they under deliver.
Mweb fibre is a ****!!! I have been waiting for the fibre installation it’s been more than 7 working days now I have received no updates nothing regarding the order I have made my payment but still nothing, I would like a refund so I can go to a different provider.
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
10 Mar 2026, 12:42Good day, Mandisa. We understand how frustrating it must be to wait for your fibre installation without updates, especially after making your payment. To help us look into your order and provide a clear update, please send us a direct message on Hello Peter with either the email address or cellphone number linked to your Mweb account. Alternatively, you can provide your Mweb account number, and we’ll assist you further from there.
We appreciate you reaching out and want to ensure this matter is addressed as quickly as possible. T^
We appreciate you reaching out and want to ensure this matter is addressed as quickly as possible. T^
Mweb's reply10 Mar 2026, 12:42
Official
Good day, Mandisa. We understand how frustrating it must be to wait for your fibre installation without updates, especially after making your payment. To help us look into your order and provide a clear update, please send us a direct message on Hello Peter with either the email address or cellphone number linked to your Mweb account. Alternatively, you can provide your Mweb account number, and we’ll assist you further from there.
We appreciate you reaching out and want to ensure this matter is addressed as quickly as possible. T^
We appreciate you reaching out and want to ensure this matter is addressed as quickly as possible. T^
Mweb's replyOfficial
10 Mar 2026, 14:01Good day, Mandisa. We understand how frustrating it must be to wait for your fibre installation without updates, especially after making your payment. To help us look into your order and provide a clear update, please send us a direct message on Hello Peter with either the email address or cellphone number linked to your Mweb account. Alternatively, you can provide your Mweb account number, and we’ll assist you further from there.
We appreciate you reaching out and want to ensure this matter is addressed as quickly as possible. T^
We appreciate you reaching out and want to ensure this matter is addressed as quickly as possible. T^
Mweb's reply10 Mar 2026, 14:01
Official
Good day, Mandisa. We understand how frustrating it must be to wait for your fibre installation without updates, especially after making your payment. To help us look into your order and provide a clear update, please send us a direct message on Hello Peter with either the email address or cellphone number linked to your Mweb account. Alternatively, you can provide your Mweb account number, and we’ll assist you further from there.
We appreciate you reaching out and want to ensure this matter is addressed as quickly as possible. T^
We appreciate you reaching out and want to ensure this matter is addressed as quickly as possible. T^
Mweb's replyOfficial
10 Mar 2026, 14:57Hello Mandisa. Thank you for sharing your details. We understand how frustrating it can be to wait for an installation without updates, especially after payment has been made.Please note that Vuma Reach installations have a standard timeframe of up to 14 business days. To help move things forward, we have raised the matter directly with our Vumatel activations team. They will review your order and email you with an update and the next steps as soon as possible.We appreciate your patience while the team works on this, and we are committed to keeping you informed throughout the process. R^
Mweb's reply10 Mar 2026, 14:57
Official
Hello Mandisa. Thank you for sharing your details. We understand how frustrating it can be to wait for an installation without updates, especially after payment has been made.Please note that Vuma Reach installations have a standard timeframe of up to 14 business days. To help move things forward, we have raised the matter directly with our Vumatel activations team. They will review your order and email you with an update and the next steps as soon as possible.We appreciate your patience while the team works on this, and we are committed to keeping you informed throughout the process. R^
MK
Mandisa K's updateReviewer Update
11 Mar 2026, 13:05I still have not received any updates regarding my Order it’s been almost 2 weeks now no updates I want my money back I found a provider offering me a better deal and installation within 72 hours. I NEED A REFUND IMMEDIATELY!!!!
MK
Mandisa K's update11 Mar 2026, 13:05
Reviewer Update
I still have not received any updates regarding my Order it’s been almost 2 weeks now no updates I want my money back I found a provider offering me a better deal and installation within 72 hours. I NEED A REFUND IMMEDIATELY!!!!
Mweb's replyOfficial
11 Mar 2026, 13:31Hi Mandisa, thank you for your message. We can see how the lack of updates on your order over the past two weeks has been very frustrating. A follow-up has been submitted to the relevant team regarding your refund request so that they can review the matter and provide feedback. Please note that Vuma Reach refunds may take up to 15 working days to be processed once the request has been logged. We appreciate your patience while the team attends to this. U^
Mweb's reply11 Mar 2026, 13:31
Official
Hi Mandisa, thank you for your message. We can see how the lack of updates on your order over the past two weeks has been very frustrating. A follow-up has been submitted to the relevant team regarding your refund request so that they can review the matter and provide feedback. Please note that Vuma Reach refunds may take up to 15 working days to be processed once the request has been logged. We appreciate your patience while the team attends to this. U^