Overpaying no service delivery

Our fibre has been down since yesterdyay 09/02 at about 10. I logged calls and they couldn't see errors in the area. They logged a call with mweb and then with openserve. We are paying over R1000 for fibre and we cannot get a service request done in 24hours. This is not acceptable, We need this sorted out today. We are living in a world where fibre is mostly what runs households now we sit with nothing for the last 2 days. Please this is urgent