Overcharged,not helped,bad service

I am just so furious. I signed up with MWEB in April and have had NON STOP issues with my line. Noone can help you because they say it is a TELKOM issue. Eventually I did some investigating and figured that there were not enough ports on the connection at our street and so everytime someone had a problem they stole our port to fix someone elses. Eventually I got it sorted but it was not our fault.

Now I wake up to see that MWEB has debited me R1724 without any notification and when i check the online bill it is a charge for TELKOM. I have no idea why this is and I am just in tears.

We are all trying to keep our head above water and just s****ing through I cant afford this and feel trapped because I have no way to get assistance.

The MWEB call centre is useless, they have no power to do anything and just put you from one department to the next and with the fee coming from TELKOM I am going to be told that it is not their issue and there is nothing they can do.

I am so sick of MWEB. You guys have **** to me from the start, and your service has been disgusting. I want to cancel my service with you but when I phone to tell you how unhappy I am and how I want to cancel you just tell me I signed a contract and i am stuck with you.

So I have no choice to stay with you, receive **** service, have constant interruptions, be charged more than what I can afford and I can do nothing about it.