1 reviews | Active since Jul 2013
Overcharged and don't care about the clientss.
The worst network service provider you can choose.i have been with them for almost 5 years and the experience I have this year is unacceptable. I called on the 3 March 2026 I spoke to Kabelo to downgrade from 50/50 mbps to 50/25 mbps and he assured everything is changed but to my surprise I still get a bill of R849. I called again on the 2nd April 2026 spoke to Akio and he promised they will get back to me about the issues but till today I haven't heard anything.i decided to call holding for 1hr 50 munites the guy called Kyle unswered and promised to put me through retention,I hold until I was cut off at 17.09 I guess they knocked off.what a bad experience I encounter from this provider I am thinking of canceling the while nonsense and look for a better one.
We understand how frustrating this situation is, especially after requesting a downgrade and still seeing the higher package reflected on your billing. This kind of delay in processing changes can understandably cause concern and inconvenience, particularly when you were expecting the update to already be in effect.
An open ticket (MWB***6) is already with the Retentions Team regarding your downgrade request. This matter has now been escalated for prioritisation to help expedite the request and ensure the change is processed as quickly as possible.
If you still need any further assistance or clarity on your account, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating this situation is, especially after requesting a downgrade and still seeing the higher package reflected on your billing. This kind of delay in processing changes can understandably cause concern and inconvenience, particularly when you were expecting the update to already be in effect.
An open ticket (MWB***6) is already with the Retentions Team regarding your downgrade request. This matter has now been escalated for prioritisation to help expedite the request and ensure the change is processed as quickly as possible.
If you still need any further assistance or clarity on your account, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team