Over two weeks from home relocation and yet still nothing has been resolved.

We moved from an apartment to a new place and logged a relocation request, to which we have received zero feedback or updates on the progress. We’ve called repeatedly to find out what’s going on, only to be given a different reason for the delay each time.

Today the reason was blaming Frogfoot, as it has been before, saying they’re waiting for an update from them. This is not good enough!!!! We have been waiting for over two weeks for some news and to keep coming up short is simply unacceptable.

Let’s not forget we’re still paying for internet at our previous residence WHICH WE AREN’T EVEN USING!

It’s not only the customer service at Mweb that is shocking and disappointing, but the absolute disregard for other people money and time is unacceptable.