1 reviews | Active since Jan 2017

02 Jan 2017, 17:39

Over charging

Item: Mweb
Rating: 1

<p>I have a contract with Mweb that is 314 per month for a so called capped service which is now uncapped ! On the day of my wedding they said I used 11 gb of data when we were no where near the ****le ! The next month I broke it in pieces and got a further 3500 rand ! I am going around in circles trying to get url reports for both months as well as a list of devices that used my ****le but nothing ! Mweb has conveniently closed all the stores in Durban so you can only speak to someone via a million other call operators !! Please help me sort this out </p>

Helpful (0)

Replies (13)

Mweb's replyOfficial

03 Jan 2017, 15:38

Good afternoon Kim

We have tried unsuccessfully to contact you since this complaint was posted.

Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.

Kind regards
MWEB Client Services

Best regards,

Mweb's reply03 Jan 2017, 15:38

Official

Good afternoon Kim

We have tried unsuccessfully to contact you since this complaint was posted.

Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.

Kind regards
MWEB Client Services

Best regards,

's updateReviewer Update

06 Jan 2017, 08:21

I have tried to call you back but the number is not in use

's update06 Jan 2017, 08:21

Reviewer Update

I have tried to call you back but the number is not in use

's updateReviewer Update

06 Jan 2017, 08:22

I have now received a message that I will be forwarded to the credit bureau !! I am disgusted with the lack of assistance in the matter above !! They just want the money and I refuse to pay

's update06 Jan 2017, 08:22

Reviewer Update

I have now received a message that I will be forwarded to the credit bureau !! I am disgusted with the lack of assistance in the matter above !! They just want the money and I refuse to pay

Mweb's replyOfficial

12 Jan 2017, 12:19

Good day, our billing team has mailed you a break down of you daily usahe on your account.

Kind regards
MWEB Client Services

Best regards,

Mweb's reply12 Jan 2017, 12:19

Official

Good day, our billing team has mailed you a break down of you daily usahe on your account.

Kind regards
MWEB Client Services

Best regards,

's updateReviewer Update

16 Jan 2017, 16:41

I am still waiting!!! I am not going to pay the amount due unless I get a proper break down or url reports and devices used for the month of June and July 2016 . Do I need to take this further

's update16 Jan 2017, 16:41

Reviewer Update

I am still waiting!!! I am not going to pay the amount due unless I get a proper break down or url reports and devices used for the month of June and July 2016 . Do I need to take this further

Mweb's replyOfficial

16 Jan 2017, 17:22

Good afternoon Kim

I have sent this to the relevant department to send you the breakdown.

Kind regards
MWEB Client Services

Best regards,

Mweb's reply16 Jan 2017, 17:22

Official

Good afternoon Kim

I have sent this to the relevant department to send you the breakdown.

Kind regards
MWEB Client Services

Best regards,

Mweb's replyOfficial

17 Jan 2017, 13:05

Good Afternoon Kim

Our team have advised that they have resent you the data via email.

Please confirm if you have now received it and if everything is in order.

We eagerly await your reply.

Kind regards
MWEB Client services

Best regards,

Mweb's reply17 Jan 2017, 13:05

Official

Best regards,

's updateReviewer Update

17 Jan 2017, 19:54

I have received nothing ********** and would like the above documents as mentioned above

url reports for both June and July

and then devices used to download June and July and the finally amounts downloaded on the 3rd and 4 th June

's update17 Jan 2017, 19:54

Reviewer Update

I have received nothing ********** and would like the above documents as mentioned above

url reports for both June and July

and then devices used to download June and July and the finally amounts downloaded on the 3rd and 4 th June

's updateReviewer Update

18 Jan 2017, 11:48

Still have received nothing

's update18 Jan 2017, 11:48

Reviewer Update

Still have received nothing

Mweb's replyOfficial

18 Jan 2017, 12:36

Good day kim-schlebush

As per the feedback we received from the billing consultant an email breakdown with your requested info has been sent to your Yahoo email address.

Kind regards
MWEB Client services

Best regards,

Mweb's reply18 Jan 2017, 12:36

Official

Best regards,

's updateReviewer Update

19 Jan 2017, 17:43

I do not have a yahoo address it is the same but at iCloud.com they have my updated email address so don't understand why it is still on the system

's update19 Jan 2017, 17:43

Reviewer Update

I do not have a yahoo address it is the same but at iCloud.com they have my updated email address so don't understand why it is still on the system

Mweb's replyOfficial

23 Jan 2017, 14:37

Good Day kim-schlebush

thank you for taking the time to provide us your feedback.

We have now requested that the email be resent to your @iCloud.com email address.

Please check it in an hour and let us know whether you have received it.

Kind regards
MWEB Client Services

Best regards,

Mweb's reply23 Jan 2017, 14:37

Official

Best regards,

Mweb's replyOfficial

26 Jan 2017, 13:58

Good Day Kim-schlebush,

Thank you for taking the time to raise your concerns.

Our Billing team have since received your reply and provided you the requested feedback.

We have now closed the Hello Peter.

Please feel free to respond to our billing team, should you have any further questions.

Kind regards
MWEB Client Services

Best regards,

Mweb's reply26 Jan 2017, 13:58

Official

Best regards,

Over charging

About

Community

Businesses

Follow Us