Over a week without fibre – still not activated after two Vumatel visits

I am extremely frustrated with the level of service I have received from MWEB.

I arranged well in advance on 18 February 2026 for my fibre line to be relocated as I was moving to another unit within the same complex.

A Vumatel technician attended on 24 February 2026 and completed the relocation of the fibre line.

The internet worked briefly after the move, but on 26 February 2026 the connection stopped completely and I have been without internet since.

I contacted MWEB support multiple times and sent several emails requesting assistance.

Vumatel was sent out a second time on Friday, 6 March 2026, to inspect the line again.

It is now more than 48 hours after the second technician visit, and my fibre service is still not activated.

I work as a graphic designer from home, and this situation has already caused significant financial losses due to the inability to work without internet access.

What is most concerning is that I have received no meaningful feedback from MWEB support or their complaints department, despite several attempts to escalate the issue.

This is now more than a week without service, which is completely unacceptable.

I have now escalated the matter to ICASA as well.

I urgently require:

• Immediate activation of my fibre line • Clear feedback on what has caused this failure • Compensation for the extended outage

This level of service is extremely disappointing.