Over 45 working days since sign up and no clarity on installation - order ***A

<p>I signed up on 15 May 2017 and was told I would have fibre within 45 working days - the infrastructure is in our complex already and neighbouring units all have fibre up and running already. I have called almost weekly to follow up. Each week I am told that it has been handed over to Open Serve and I will be contacted by Open Serve. I called today which I was told by Mweb is 45 working days and I was told that Open Serve doesnt have my address so I need to verify it. After calling weekly this was never raised, and nobody from either Mweb or Open Serve has contacted me to ask for my address. Why after 45 working days and me calling constantly is this "issue" only picked up now? </p> <p> </p> <p>2 weeks ago when I called to follow up on my order I was told to call Open Serve by an Ashley. I called Open Serve and they told me they logging a complaint against Mweb as I am not allowed to contact Open Serve directly.</p> <p> </p> <p>Today when I called through I asked to speak to a manager. I was told Nazeera would call me but I am still waiting for the call. </p> <p> </p> <p>Mweb is taking my money so the accountability lies with Mweb to sort this out. Please contact me on my mobile number by COB tomorrow to let me know exactly when the Fibre installation will happen, failing which I will escalate further. </p>