Over 2 Hours on Hold – Unacceptable MWEB Support

I have been on hold for over two hours, constantly being told that my call is first in line and will be answered next. Two hours later—nothing.

Is technical support actually working, or are customers just left hanging indefinitely? This is unacceptable and infuriating. I am beyond mad at this point. MWEB seriously needs to improve their customer support.