Outstanding fault for over 10 months

I have a fault outstanding for over 10 months.<br> I call your technical support team at least 3 times a week to sync my port<br> You look after my line and you've had three calls opened to Telkom over the last few months, not one with feedback to me before they're closed.<br> Telkom closes the call each time with \end user equipment faulty, possible alarm connected\": I have no alarm connected to my line, have replaced the POTS filter, have replaced my router ...nothing else I can replace as a subscriber.<br> When I asked that a manager call me back two days ago (ref ***) I still get no feedback.<br> Let me be clear as an ex-Telkom employee myself: the fault is at the DSLAM and I'm on a faulty port. I am well within range of the exchange, and have proved this by both downgrading my line to a 2MB and upgrading to a 4MB again ...both are syncing at too high a speed.<br> All Mweb has to do is to speak to Telkom and get them to move me to a new port ..something I've asked for time and time again with no progress.<br> I've taken advice from a competitor who proved this within seconds. They however were honest that I needed to be moved to a new port, but that it was MWeb who held the strings.<br> Please fix"