Outrageous call out charge

I address this to the CEO of MWEB one Peter Johanson because it's impossible to contact someone there who can give me his email address

Good day,

MWEB account no. *** (recently cancelled subscription)

On 30th Sept MWEB deducted R 1 725 from my account; on investigation I found that this was a charge for a Telkom call out to come and physically inspect our fibre installation which happened on somewhere around 8 July – the technician was here for less than 5 or 6 minutes.

This is an outrageous amount to charge me – without any pre-warning – I may have been told there would be a call out fee but nothing was ever mentioned about it being this amount of money – had I known or been informed I would have found someone else to do the job at a reasonable figure which I would say should be @ R 550.

I intend to do everything in my power to reverse that charge but would trust that as MWEB CEO you would take this up on my behalf.

I look forward to your earliest possible response to this matter – thank you.

Dave Jennens